Terms of service

Last updated: 24 October 2026

These terms apply when you use our website or buy from our online store. By placing an order, you agree to them. Please read them alongside our Privacy Policy, Refund Policy and Shipping Policy.

Who we are

The online store is run by Scroggin Coffee and Eatery Limited, 71 Ardmore Street, Wānaka 9305, and Bakehouse Limited, 5/28 Helwick Street, Wānaka 9305 ("we", "us"). Contact us at hello@scrogginwanaka.co.nz or 03 443 1187.

Orders

When you place an order, we'll email you a confirmation. A contract is formed when we accept your order, which happens when we dispatch it or confirm it's ready to collect.

We may decline or cancel an order, for example if an item is out of stock, we can't deliver to your address, or the price was listed in error. If we cancel, we'll let you know and refund any payment in full.

Prices

All prices are in New Zealand dollars and include GST. Shipping costs are shown separately at checkout.

We can change prices at any time, but the price you pay is the one shown when you place your order. If an item is clearly mispriced, we'll contact you before dispatch and you can choose to pay the correct price or cancel for a full refund.

Payment

Payment is due when you order. Card payments are processed securely by Windcave through our Shopify store. We don't see or store your full card details.

Products

We do our best to describe and photograph our products accurately, but colours and packaging may vary slightly.

Our products are made in kitchens that handle gluten, dairy, eggs, nuts, sesame, soy and other allergens. Ingredient and allergen information is listed on product pages and packaging. If you have an allergy, please check before you buy or contact us.

Coffee is best enjoyed fresh. Check the roast date on the bag and store it in a cool, dry place away from sunlight.

Gift vouchers

Gift vouchers are valid for 12 months from purchase, as shown on the voucher. They can't be exchanged for cash. We can't replace lost or stolen vouchers unless they were bought online and can be traced.

Returns and refunds

See our Refund Policy. Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Using our website

All content on our website, including our logo, photos, text and designs, belongs to us or is used with permission. You can't copy or use it for commercial purposes without our written permission.

We try to keep the website accurate and available, but we can't promise it will always be error-free or uninterrupted. Our website may link to other sites. We're not responsible for their content.

Our liability

To the extent the law allows, we're not liable for any indirect or consequential loss arising from your use of our website or products. If we're liable to you, our liability is limited to the price you paid for the product concerned. This doesn't affect any rights you have that can't be excluded by law, including under the Consumer Guarantees Act.

Changes to these terms

We may update these terms from time to time. The version on our website when you place your order is the one that applies.

Governing law

These terms are governed by New Zealand law, and New Zealand courts have jurisdiction over any dispute.