Shipping policy
Last updated: 24 October 2026
This policy covers orders from our online store, run by Scroggin Coffee and Eatery Limited and Bakehouse Limited. If you have a question about your order, email hello@scrogginwanaka.co.nz or call 03 443 1187.
Where we ship
We ship within New Zealand only. We don't currently ship overseas.
Fresh baking and other perishable items aren't available for shipping and can only be picked up in store.
Dispatch times
Orders placed by 12pm on a weekday are usually dispatched within 1–2 working days. Orders placed on weekends or public holidays are dispatched the next working day.
We'll email you a confirmation when your order is placed, and another with tracking details when it ships.
Delivery times
Once dispatched, most orders arrive within:
- North and South Island urban addresses: 1–3 working days
- Rural addresses: 2–5 working days
These are estimates from our courier, NZ Post. Delivery can take longer during busy periods, bad weather or courier delays.
Shipping costs
| Delivery | Cost |
|---|---|
| Standard (urban) | $10 |
| Rural | $20 |
| Orders over $100 | Free urban shipping |
Shipping costs are shown at checkout before you pay. All prices include GST.
Click and collect
You can choose free pickup at checkout from Scroggin Coffee and Eatery, 71 Ardmore Street, Wānaka, or Scroggin Bakehouse, 5/28 Helwick Street, Wānaka. We'll email you when your order is ready. Please bring your order confirmation.
Your delivery address
Please check your address carefully at checkout. We can't redirect a parcel once it's been dispatched. If a parcel is returned to us because the address was wrong or incomplete, we'll contact you, and you may need to pay to have it sent again.
If no one is home, the courier will usually leave the parcel in a safe place or a card telling you how to collect it.
Lost, late or damaged parcels
We're responsible for your order until it's delivered to you. If your parcel hasn't arrived within 7 working days of dispatch, or it arrives damaged, email us at hello@scrogginwanaka.co.nz with your order number (and photos, if it's damaged). We'll work with the courier and send a replacement or refund you.
Your rights
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993, including the guarantee that goods will be delivered within a reasonable time. See our Refund Policy for returns and refunds.
