Privacy policy
Last updated: 22 October 2026
Scroggin Coffee and Eatery Limited and Bakehouse Limited ("we", "us") respect your privacy. This policy explains what personal information we collect, how we use it, and your rights under the New Zealand Privacy Act 2020.
Who we are
Scroggin Coffee and Eatery Limited operates Scroggin Coffee and Eatery, 71 Ardmore Street, Wānaka 9305. Bakehouse Limited operates Scroggin Bakehouse, 5/28 Helwick Street, Wānaka 9305. They are two separate companies, and this policy applies to each of them. You can reach our privacy contact at hello@scrogginwanaka.co.nz or 03 443 1187.
What we collect
We only collect what we need. Depending on how you deal with us, this may include:
- Enquiries and contact forms: your name, email, phone number and message.
- Catering orders: your name, contact details, event date, delivery address, and any dietary or allergy requirements you tell us about.
- Online store orders and gift vouchers: your name, contact details and order details. Card payments are processed by Windcave — we don't see or store your full card number.
- Website use: basic technical information such as your browser type, pages visited and approximate location, collected through cookies and analytics tools.
Information we get from other people
Sometimes we receive your details from someone else — for example, when someone places a catering order and gives us your name as the on-site contact, or buys a gift voucher for you. When this happens, we'll take reasonable steps to let you know we have your information, why, and how to contact us.
How we use it
- To take, prepare and deliver your orders, including catering for dietary or allergy needs
- To reply to your enquiries
- To keep our premises, staff and customers safe
- To improve our website and services
- To meet our legal obligations (for example, tax records)
We use dietary and allergy information only to prepare your food safely.
Who we share it with
We don't sell your information. We share it only with people who help us run the business, and only as much as they need:
- Our payment processor, Windcave, and our point-of-sale system
- Our online store provider, Shopify
- Delivery drivers or couriers, for catering deliveries
- Our accountant and professional advisers
- Police or other authorities, where the law requires or allows it
Some of these providers store data overseas (for example, in Australia or the United States). We choose providers that protect information to a standard comparable to New Zealand law.
Cookies
Our website uses cookies to work properly and to understand how visitors use it. You can block or delete cookies in your browser settings; parts of the site may not work as well if you do.
Storage and security
We take reasonable steps to keep your information safe from loss, misuse and unauthorised access. We keep it only as long as we need it for the purposes above or as the law requires (for example, financial records for seven years), then delete or destroy it securely.
Your rights
You can ask to see the personal information we hold about you and ask us to correct it. Contact us at hello@scrogginwanaka.co.nz. We'll respond as soon as we can, and within 20 working days.
Complaints
If you're unhappy with how we've handled your information, please talk to us first at hello@scrogginwanaka.co.nz. If we can't resolve it, you can contact the Office of the Privacy Commissioner at privacy.org.nz.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
